Refund policy

Returns & Exchanges – Online Purchases

No Refunds for Change of Mind

The Dancer’s Warehouse does not offer refunds for change of mind purchases.

We do, however, accept exchanges under the following conditions:

  • Request is made within 5 days of receiving your order

  • Proof of purchase is provided

  • Items are returned in original, saleable condition:

    • Packaged Items: Unopened in original packaging

    • Clothing: Tags intact, unworn, unwashed, unsoiled

    • Shoes: Unworn, with unmarked soles

  • Sale items are final – no returns or exchanges

  • No returns on tights, undergarments, socks, or wigs (unless faulty)

To request an exchange:
Email thedancerswarehouse@gmail.com with your order details to obtain a Return Authorisation Number (RA#). Returns sent without authorisation will not be accepted and may incur return shipping costs.

Damaged or Faulty Items

All items are covered by a 14-day manufacturer’s warranty.

If your item is faulty:

  • Contact us first for instructions

  • We may repair minor faults where appropriate

  • If a replacement is required and the same item is unavailable, we will offer an alternative or a refund

  • Return shipping is free for faulty items

Important Notes

  • Items returned without authorisation will not be accepted

  • Sale items: no refunds, exchanges, or rainchecks

  • If an incorrect size or colour was selected, exchanges may be possible, subject to the conditions above

  • Items must be packed securely and insured when returned. We are not responsible for loss or damage in transit

  • Return shipping is at the customer’s expense (unless item is faulty)

Special Circumstances

In rare or exceptional cases, a return may be approved at our discretion. These returns:

  • Must be in as-new condition with original packaging

  • Are subject to a 20% restocking fee

  • Will not be accepted if item has been used or handled

  • May incur additional fees if packaging is damaged